Arlo security systems are trusted by homeowners for their flexibility, smart features, and wireless convenience. However, just like any smart home device, Arlo cameras and doorbells can occasionally encounter problems. You might find your Arlo not recording, wonder why is Arlo camera offline, or need help with Arlo setup and how to set up Arlo doorbell. If you’re facing any of these concerns, this guide offers clear, actionable solutions.

Issue 1: Arlo not recording

One of the most frustrating issues users report is Arlo not recording. This can become a major security concern, especially when motion-triggered footage is expected but not saved.

Common Causes:

Motion detection turned off

Camera disarmed in the app

Internet connectivity issues

Arlo Smart Plan expired

Storage settings misconfigured

Solutions:

1. Check the Camera Mode in the Arlo App
2. Make sure your cameras are set to “Armed.” If the system is in “Disarmed” mode, it won’t record anything, even if there is motion.
3. Review Motion Settings
4. Go to Settings > My Devices > Motion Detection and ensure the sensitivity is properly set. If it’s too low, it may not detect movement.
5. Subscription Plan Verification
6. If you rely on cloud recording, ensure your Arlo Smart Plan is active. Without an active subscription, Arlo not recording may simply mean there’s no available cloud storage.
7. Check Local Storage (if using a base station)
8. Ensure the USB or microSD is correctly inserted and has sufficient space. Also, confirm that local recording is enabled.
9. Update Firmware
10. Outdated firmware can lead to recording failures. Go to Device Settings > Firmware and install any available updates.

Issue 2: why is Arlo camera offline

Many users also search for answers to why is Arlo camera offline — a problem that renders your system ineffective until resolved.

Likely Causes:

Weak Wi-Fi signal

Dead batteries or disconnected power supply

Firmware bugs

Router or network issues

Camera placed too far from the base station or router

How to Fix It:

1. Check Power and Battery Levels
2. Start by ensuring your camera is powered. For battery-powered models, confirm the battery is charged and properly seated.
3. Improve Wi-Fi Strength
4. If your camera is placed far from the router, it may disconnect intermittently. Try moving it closer or adding a Wi-Fi extender.
5. Reboot Your Network
6. Restart your router and Arlo base station (if applicable). This can re-establish a stable connection and fix temporary disconnections.
7. Remove and Re-Add the Camera
8. In the Arlo app, go to Settings > My Devices, remove the offline camera, then follow the steps to re-add it. This refreshes the link between your device and the system.
9. Contact Support if Needed
10. If you’ve tried everything and still wonder why is Arlo camera offline, it might be time to contact Arlo’s technical support. Hardware issues or deeper network conflicts may require expert troubleshooting.

Quick Guide to Arlo setup

Proper Arlo setup is essential to ensure all devices connect and function correctly. Whether you’re using a single camera or a multi-device system, follow these steps for a smooth installation.

Steps for Basic Arlo Camera Setup:

1. Charge or Insert Batteries
2. Fully charge your camera or insert the batteries if applicable.
3. Install the Arlo App
4. Download the Arlo app from the App Store or Google Play and sign in or create an account.
5. Add a New Device
6. Tap “Add New Device” in the app, select your camera model, and follow the on-screen instructions.
7. Sync with Base Station or Wi-Fi
8. Depending on the model, either connect to the base station or your home Wi-Fi. Make sure the camera is close to the base station during setup for better syncing.
9. Position the Camera
10. Place your camera in the desired location. Test the signal strength using the app before mounting permanently.
11. Configure Notifications and Recording Settings
12. Set motion zones, notification preferences, and recording modes based on your security needs.

Proper Arlo setup prevents many common issues, so take time to follow each step carefully.

How to set up Arlo doorbell

If you’ve recently purchased a smart doorbell, here’s how to set up Arlo doorbell effectively. The doorbell adds another layer of protection to your home, especially when integrated with cameras.

Installation Steps:

1. Choose the Right Model
2. Ensure you know whether you have the wired or wireless version, as installation will vary slightly.
3. Install the Hardware

For wired: Turn off power to your existing doorbell, remove it, and connect the Arlo doorbell using the existing wiring.

For wireless: Mount the doorbell using the provided screws or adhesive and insert the battery.

1. Connect to the Arlo App
2. Open the Arlo app, go to “Add New Device,” and select “Doorbell.” Follow the guided instructions to connect the device to your home Wi-Fi.
3. Pair with a Chime (Optional)
4. If using an Arlo Chime or your existing mechanical chime, pair it through the app. This ensures you’ll hear alerts inside your home.
5. Customize Settings
6. Set your doorbell’s video resolution, motion sensitivity, and call preferences through the Arlo app for a personalized experience.

With just a few steps, you can set up Arlo doorbell and ensure it integrates seamlessly into your home security system.

Final Thoughts

Whether you’re trying to fix Arlo not recording, asking why is Arlo camera offline, going through your first Arlo setup, or learning how to set up Arlo doorbell, these issues are generally straightforward to resolve with a little guidance.

Keep your firmware updated, ensure strong Wi-Fi connections, and take advantage of Arlo’s detailed app features to get the most from your system. If challenges persist, don’t hesitate to consult Arlo’s official support for further help.

Taking time to properly set up and maintain your devices is key to keeping your home secure and your Arlo system running smoothly.