The scene you're describing involves a tense situation where a customer is pushing boundaries and pressuring the staff into uncomfortable and inappropriate behavior. The customer initially asks a worker to "try it on," likely referring to clothing, but the worker explains that they do not provide that type of service. Despite her resistance, the customer becomes more forceful and manipulative, insisting on his way by asserting his "principles" and threatening the staff.

A second customer, or colleague, stands up for the worker, telling the original customer that their behavior is unacceptable. The situation escalates, and after the inappropriate actions continue, the worker physically defends herself, knocking the customer out and refusing to involve the authorities (police). This leaves the scene on a note of defiance, with the worker having taken matters into her own hands, protecting her dignity and her boundaries.