An elderly woman, Mrs. Villanueva, goes to the bank because she received an eviction notice after missing several mortgage payments. She explains that her husband passed away and she didn’t understand how to make the payments. The bank employee, Monique, is dismissive and rude, mocking Mrs. Villanueva and telling her that the house will be seized since she hasn't paid. However, another employee, Gabriel, steps in after noticing the situation. He finds out that Mrs. Villanueva's husband had left her a large sum of money in his will, enough to cover the missed payments, but it was written in Spanish, which Monique had ignored. Gabriel translates the document and ensures that Mrs. Villanueva will not lose her home, earning her gratitude and gaining her trust. Monique, realizing her mistake, is reprimanded by her boss, and Gabriel continues to help Mrs. Villanueva manage her finances.